Help Desk Engineer Salary in 2023

The process involves analyzing the text for sentiment indicators, such as words, phrases, or even emojis, and assigning positive, negative, or neutral labels based on these indicators. Machine learning models are trained on large datasets with labeled sentiments to learn patterns and make accurate predictions. CompTIA Linux+ validates the competencies required of an early-career IT pro supporting Linux systems. This credential is the only job-focused Linux certification that covers the foundational skills that hiring managers demand. Placing an emphasis on Linux skills can win you a job as a Linux administrator, systems administrator, network administrator or web administrator.

Sign in to create your job alert for Help Desk Engineer jobs in United States. IVR can improve your help-desk efficiency by eliminating easily automatable tasks such as appointment scheduling, frequently asked questions, booking confirmations, and more. This is also another way AI can prioritize complex calls and assign them accordingly. I can remember calling my cable provider (yes, I haven’t cut the cord) and being greeted by an interactive voice system.

Newest jobs for Help Desk Engineer in New York, NY

While a job at the help desk is a great way to launch a tech career, it’s usually a stepping stone to something bigger and better. Traditionally, that meant spending a few years in an IT support role and then being promoted to network administrator and server administrator. But nowadays, experience in an IT support role no longer means your only pathway is IT infrastructure. In fact, CompTIA research reveals interesting breaks from traditional career paths for workers after the help desk. In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers.

While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. “escalate,” “provide technical assistance,” “help desk,” and “mac” are skills that commonly show up on help desk engineer resumes. On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. While similarities exist, there are also some differences between help desk engineers and desktop support specialist.

Trade Floor Support/ Desktop Support Engineer/

In general, desk support technicians achieve similar levels of education than help desk engineers. They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree. AI uses natural language processing and machine learning techniques to determine the sentiment or emotional tone conveyed through text.

CompTIA Project+ gives business professionals the basic concepts to successfully manage small- to medium-sized projects. An IT project manager should have extensive knowledge of technology set realistic expectations for projects. Those pillars include infrastructure, cybersecurity, data and software development. If you feel like you’re stuck at the help desk, check out your options and determine what you need to do to make your next move. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Help Desk Engineer Salary by State

Help desk engineers work in a variety of industries, including IT, healthcare, finance, and government. They communicate with clients, identify problems, and provide effective and user-friendly solutions over phone, email, chat, and ticketing systems. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.

Bundles always include a free retake voucher just in case you need a second chance. Please help us protect Glassdoor by verifying that you’re a
real person. If you continue to see this
message, please email

to let us know you’re having trouble. This is a simple step that you can take to make your customers feel heard and satisfied. Take advantage of job acquisition services, such as Resume Creator and Online Reputation Builder to accelerate your search for your dream job. An Interview Coach prepares you for that crucial interaction with targeted employers—your booster rocket above the competition.